Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ) – Cloud Slipper

Last Updated: 29/06/2025

If you have a question, you may find the answer below. If not, feel free to reach out to us at support@cloudslipper.co.uk — we’re happy to help.

📦 Do you ship only within the UK?

Yes. At this time, we only ship to addresses within the United Kingdom. International shipping is not available yet.

⏱ How long does delivery take?

We offer standard tracked shipping. Most orders are delivered within 4 to 8 business days (approximately 5 to 10 calendar days) after dispatch.

🛒 How can I place an order?

Simply browse our collections, add your desired items to the cart, and proceed to secure checkout. Once your purchase is complete, you’ll receive an order confirmation email.

💳 What payment methods do you accept?

We accept major credit and debit cards (Visa, MasterCard, American Express), as well as PayPal, Apple Pay, Google Pay, and Shop Pay.

🔐 Is your website secure?

Yes. Our website uses SSL encryption to protect all personal and payment information. Transactions are processed through trusted third-party payment gateways.

📧 I didn’t receive my confirmation email. What should I do?

First, check your spam or promotions folder. If you still can’t find it, please contact us at support@cloudslipper.co.uk, and we’ll confirm your order manually.

📦 Can I track my order?

Yes. Once your order has been dispatched, we’ll send you a shipping confirmation email with your tracking number.

🏠 I entered the wrong shipping address. What should I do?

If you notice a mistake in your shipping details, contact us immediately. We’ll do our best to update the address as long as the order hasn’t been shipped yet.

🔁 What is your return policy?

Please refer to our Returns & Refunds Policy for complete information. If you have any issues with your order, don’t hesitate to get in touch.

📍 Cloud Slipper Ltd
48 - 52 Penny Lane, Mossley Hill, Liverpool, Merseyside, United Kingdom, L18 1DG
📧 Email: support@cloudslipper.co.uk
📞 Phone: +44 7949 238617
🕘 Opening Hours: Monday to Saturday, 9:00 AM – 6:00 PM (UK time)